TERMS & CONDITIONS

PAYMENT

Hello Heartbreak accepts all major credit and debit cards.

All items are in Australian dollars (AUD) 

PRIVACY

Hello Heartbreak will never sell or give your information away. Personal information collected during payment is only ever used to process and fulfil your order. 

REFUNDS & RETURNS

Every piece is checked and your package is wrapped safely before sent on it's way. I understand that once it leaves the safety of Hello Heartbreak, things can/do happen and sadly, it may arrive damaged.

If this is your experience, please contact me ASAP. Please include the essentials such as your name, contact details, order number and nature of the damage. I'll need you to take a photo of the packaging and damaged product before you return the parcel to me. 

 As I work with limited quantities from each artist, there is a chance you were sent the last of what I had in stock. I will do everything I can to source another one for you. If I am unable to do so, you are most welcome to a refund. You will need to post the package back to me and when it arrives, I will refund you for the item and the cost of all shipping incurred by you. 

Please be aware Hello Heartbreak does not offer an exchange or refund service for change of mind so please choose carefully.

SHIPPING AND HANDLING

Hello Heartbreak ships within Australia and now Internationally. Hooray!

Flat rate within Australia - 5AUD* and Flat rate Outside Australia - 8AUD  

*please note shipping does not come with tracking. If you would like tracking, please make contact via sayhello@helloheartbreak.com before making a purchase so you can be advised of the extra costs involved. 

All international orders are sent via regular international shipping and this option does not come with tracking. If you would like tracking, please email sayhello@helloheartbreak.com for a costing on this service before making a purchase.

Once your order is placed and payment received, please allow 1-2 business days for it to be shipped. Your package will be shipped using Australia Post, if you require express post, please contact me before placing your order so I can advise you the extra charges. Please be aware that shipping timeframes will vary depending on the method you choose and your location. The below is always only an estimate. 

Within Australia -

Regular Post  2-6 business days  

Express Post - Next day delivery (extra charges apply) please email sayhello@helloheartbreak.com for a costing

International Shipping - Regular Air Mail.  Australia Post advise 10 business days but PLEASE NOTE your order can take up to 4 weeks to arrive. If your purchase is for a gift, please keep this in mind! I'll make sure I send it on its way quickly and have it gift wrapped but I have no control over how long it takes to arrive!